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As a growing practice with five locations, the staff at Desert West juggled growth while maintaining efficient in-office processes. With over 550 patients checking in and upwards of 80 FMLA and record requests received every day, management processes suffered, causing internal stress and frustrated patients. When compliance concerns arose and exacerbated other issues with their existing third party vendor, it was time to make a change.

After transitioning to a partnership with HealthMark, the clinic saw significant improvement:
  • Reallocation of three team members (and full time salaries) to care-related work
  • Dramatic reduction of patient check-in time
  • Rapid turnaround times for medical record release and FMLA form completion

Read the case study to learn more about their experience.

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